Wags and Whiskers Academy
Privacy Policy
Wags and Whiskers Academy
Wags and Whiskers Academy is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
1. Who We Are
Wags and Whiskers Academy (also known as Wags and Whiskers Grooming Academy) provides professional dog grooming education, diploma courses, fast-track training, workshops, and in-house training.
We are the data controller responsible for the personal data we collect and process.
2. What Personal Data We Collect
We may collect and process the following personal information:
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Name
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Email address
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Telephone number
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Postal address
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Course or training enquiries
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Booking and payment details
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Student enrolment information
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Communication records (emails, messages, forms)
We do not knowingly collect data from children under the age of 16 without parental consent.
3. How We Collect Your Data
We collect personal data when you:
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Submit an enquiry via our website
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Contact us by email, phone, or social media
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Book or enrol on a course
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Complete registration or enrolment forms
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Communicate with us directly
4. How We Use Your Personal Data
We use your data to:
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Respond to enquiries and provide information
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Process course bookings and enrolments
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Manage payments and invoices
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Deliver training and certification
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Communicate important course updates
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Maintain accurate student records
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Meet legal and regulatory obligations
We only use your data where there is a lawful reason to do so.
5. Lawful Basis for Processing
Under UK GDPR, we process personal data based on one or more of the following lawful bases:
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Contract – to provide training or services you have booked
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Legal obligation – for accounting or regulatory purposes
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Legitimate interest – to communicate with you and manage our academy
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Consent – where you have given clear permission
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.
Personal data is stored securely and only accessed by authorised individuals. We retain data only for as long as necessary to fulfil the purpose it was collected for or to meet legal requirements.
7. Sharing Your Data
We do not sell or rent your personal data to third parties.
We may share data only where necessary, such as with:
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Accountants or payment providers
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Regulatory or awarding bodies (where required for certification)
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Legal authorities if required by law
All third parties are required to handle your data securely and lawfully.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data (where applicable)
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Restrict or object to processing
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Withdraw consent at any time
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Request data portability
To exercise your rights, please contact us directly.
9. Cookies & Website Use
Our website may use basic cookies to improve user experience and website functionality. Cookies do not collect personal data unless you choose to provide it.
You can manage or disable cookies through your browser settings.
10. Data Retention
We keep personal data only for as long as necessary:
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Student records may be retained for certification and legal purposes
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Enquiry data is retained for a reasonable period
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Financial records are kept in line with legal requirements
11. Changes to This Privacy Policy
Wags and Whiskers Academy reserves the right to update this Privacy Policy at any time. Any changes will be published on this page and take effect immediately.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact Wags and Whiskers Academy directly or email training@wagsandwhiskersacademy.co.uk
