Refund & Cancellation Policy

Wags and Whiskers Academy

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1. Course Fees & Deposits

All course fees must be paid in full prior to the start of training unless a payment plan has been agreed in writing. Deposits secure a course place and are strictly non-refundable under all circumstances.

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2. Student Cancellations

If a student cancels their place:

• Deposits are non-refundable

• Course fees are non-refundable after 14 days grace period or once training has commenced

• No refunds will be issued for missed sessions, early withdrawal, or non-attendance

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3. Transfers & Rescheduling

Requests to transfer to alternative course dates may be considered at the academy’s discretion and are subject to availability. Transfers are not guaranteed and may incur an administration fee.

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4. Academy Cancellations

In the unlikely event that Wags and Whiskers Academy needs to cancel or reschedule a course, students will be offered an alternative date. Refunds will only be considered if no suitable alternative can be provided.

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5. Exceptional Circumstances

Refunds or credits due to exceptional circumstances are assessed on a case-by-case basis and remain at the sole discretion of the academy. Supporting evidence may be required.

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